Returns Policy

Returns Policy

Returns

All online purchases must be returned with 14 days. If 14 days have
passed since your purchase, unfortunately we can’t offer you a
refund.

To be eligible for a return, your item must be unused and in the
same condition that you received it. It must also be in the original
packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an
email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a
credit will automatically be applied to your credit card or original
method of payment.


Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account
again, then contact your credit card company, it may take some time
before your refund is officially processed.

Next contact your bank, there is often some processing time before
a refund is complete.

If you’ve done all of this and you still have not received your refund
yet, please contact us at info@stardustdogs.co.uk

Sale Items

Only regular priced items may be refunded, unfortunately sale
items cannot be refunded.

 

 

Exchanges

We only replace items if they are defective or damaged, if you need
to exchange it for the same item, send us an email at
info@stardustdogs.co.uk  and send your item to: Returns, Stardust Doggy Care, 82 Briarcroft Drive, Glasgow, G33 1 RL

Shipping

To return your product, you should mail your product to: Returns: Stardust Doggy Care, 82 Briarcroft Drive, Glasgow, G33 1RL

You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from
your refund.

Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.

If you are shipping an item over £50.00, you should consider using a
trackable shipping service or purchasing shipping insurance. We
don’t guarantee that we will receive your returned item.